SHIPPING & RETURNS

WE SHIP

MON-THURS

FOR RESIDENTIAL ADDRESSES

WE SHIP

MON-WED

FOR COMMERCIAL ADDRESSES

ORDER BY 2PM

TO RECEIVE IN 3 CONSECUTIVE SHIPPING DAYS (WEEKENDS AND HOLIDAYS EXCLUDED)

DUE TO COVID-19, THERE MAY BE SHIPPING DELAYS ON PACKAGES. PLEASE UNDERSTAND WE'RE DOING EVERYTHING WE CAN TO GET YOU YOUR ICE CREAM!

SHIPPING INFORMATION

We’ll ship your order to your home or workplace via FedEx (USA only). We’ll pack your order in an eco-friendly cooler along with enough dry ice to ensure your purchase arrives frozen within the designated shipping time frame. Please be aware that dry ice is very cold (-109.3°F), and can be dangerous if not handled correctly. We include specific instructions about the safe handling and disposal of any dry ice that may remain in your cooler upon arrival. Please do not handle dry ice with bare hands.

SHIPPING SCHEDULE

We ship orders Monday through Thursday. Since frozen shipments cannot be in transit over the weekend, the destination, shipping method, and day that your order is placed all affect when your order will arrive. If the total transit time will require your order to sit in a shipping company’s warehouse over the weekend, it will be held until the following Monday. Most of our shipments arrive within three consecutive shipping days after your order is placed. Consecutive shipping days are Monday-Saturday for residential addresses and Monday-Friday for commercial addresses. If you have a special delivery date request, please reach out via our Contact Us page or send an email directly to info@nadamoo.com.

TRACKING INFORMATION

We will send you a shipment notification with your tracking number when your order ships. This will provide you with specific information about the scheduled delivery of your order.

RETURNS

Please do not attempt to mail frozen items back to us. If we make a mistake, we’d be happy to correct it. Please reach out to us at info@nadamoo.com with any questions or concerns.

PACKAGE WEIGHT & DIMENSIONS

Pint Pack (5 pints)
Weight: 20 lbs
Dimensions: 14 × 14 × 14 in

Party Pack (9 pints)
Weight: 28 lbs
Dimensions: 14 × 14 × 14 in

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5-PINT PACK
9-PINT PARTY PACK

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SHIPPING & HANDLING INFO
OR check out our curated packs for our favorite combos.
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